Frequently Asked Questions

The Vital Mantra

At The Vital Mantra, we believe seeking support should feel simple, safe and comfortable. Here are answers to some of the questions you may have before beginning your journey with us.

Getting started

Your comfort & your sessions

Bookings, payments & changes

Staying supported

Your journey is personal. Your pace matters.

Still have a question?

We are happy to help. Reach out to The Vital Mantra on WhatsApp and our team will guide you personally.

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Frequently Asked Questions

Getting started

01What is The Vital Mantra?

02What is the difference between Counselling and Life Coaching?

03How do I choose a Counsellor or Life Coach?

04How do I book a session?

05How long is a session?

Your comfort & your sessions

06Are my sessions confidential?

07Do I need to be in a crisis to seek counselling?

08Will my Counsellor or Life Coach tell me what to do?

09What should I expect in my first session?

10Do I have to share everything in my first session?

11Can I change my Counsellor or Life Coach?

Bookings, payments & changes

12Can I cancel my appointment?

13What happens if I need to cancel less than 24 hours before my session?

14Can I reschedule my appointment?

15When will I receive my refund after cancellation?

16What happens if I miss my session?

Staying supported

17Can I contact my Counsellor or Life Coach between sessions?

18Is The Vital Mantra a replacement for emergency or crisis care?

19Can I book a session for someone else?

Still have a question?